12.15.09
BT - online chat
Always useful/good to hear positive stories and short-cuts to deal with life’s admin pile. For those of you who deal with BT in the UK, you will know the hassle involved. I recently had issues with my BT line package, and charges erroneously being added to my account. Again, those of you who deal with BT will know that they are not shy when they charge your account! No need to phone BT any more, rather use their ‘Live chat’ function. All you need to do is long onto the BT website and wait for an operator to text (took me 9 minutes, and a 9 minutes much better served than holding a phone to my ear). I had my problem sorted in 3 replies and about 5 minutes. Add no charge for the ‘phone call’. Very efficient service, and far better than calling them.